Refund policy

請各位貴客在收到包裹後,請您仔細檢查您的貨物是否出現破損/漏貨/發錯貨發等異常情況,沒有問題的商品不接受退貨。

 

如果您需要申請退貨,請貴賣家在收到包裹後的五日內將發貨清單、破損證明分別拍照,發送至 musclenutritionhk@gmail.com 或 +852 52862116 我們收到您的資料後會盡快為您核實情況,確定符合退貨條件後將聯繫您寄回包裹。如賣家在3天後才申請退貨,公司將不會附上任何責任。

 

特别說明以下情况不予退貨:

 

1)網頁商品圖片及信息僅供參考,因拍攝燈光及不同顯示器色差等問題可能造成實物與網頁宣傳圖片存在色差,不屬於質量問題,不予退貨;

 

2)運動補充品及保健品過敏不屬於質量問題,不予退貨;

 

3)個人原因導致的商品損壞不予退貨;

 

4)由於顧客個人能力或使用環境與商品屬性存在差異而產生的顧客誤報退貨原因,不予退貨;

 

4) 當貨物已開封或享用,不予退貨;

 

For customers that wish to make a claim relating on products that have been damaged during transport, incorrect goods received, missing goods or other faults, we advise you politely to make claims within 5 days after receiving your goods.

We do apologize that any claims that are made after 5 days will not be accepted.

 

 To make your claim we would like you to contact us through our email musclenutritionhk@gmail.com or through Whatsapp +852 52862116, by simply providing us your name and a brief description of the faulty item that you ordered, attaching some clear pictures of any damaged or incorrect items.

 

  • Once the items has to fulfill done of the reasons, we will organize for a resend of a brand new item or the correct item, depending on what the problem was.
  • It is always the customer's responsibility to review the goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be accepted back for re-supply, if the goods are unopened & in their original condition.
  • Returns are only valid for incorrect items, damaged goods and out of date products. We do apologize, but we cannot issue refunds for issues with tastes or with lack of results.